Shelley H.

Dont ever use Door Dash for food delivery! After a funeral I attended on Saturday Oct 12 in Santa Cruz, CA my girlfriend and I were too wiped out to go out to get something to eat so we decided to order in Thai food. I downloaded the Door Dash app, made the order, paid with my credit card and the food never arrived. The app said it was delivered. I called the restaurant and at first they said they didn't receive the order. Then I called back and the person acknowledged the order and said it was on its way. It still never arrived and when I called back they said they were closed and to contact Door Dash. I went onto their app and notified them that the order never arrived. I didn't hear anything back from them and went back onto the app today and got their Chat person who said because it was after 2 days they could not refund my money! Needless to say I contacted my bank to deny the charge on my card and am now letting people know NEVER TO USE DOOR DASH!