Sheila A K.

I apparently did not "understand" your rules regarding the Subscription Service. I would expect in order to be Customer Service pro-active you would allow a subscriber to "try" the Box, and, if not satisfied with the variety of products, the customer could then Cancel their subscription. However, your policy REQUIRES a customer to fulfill a whole year's worth of boxes before the subscription can be canceled. One question that has NEVER been answered by any Customer Care person is the "anniversary date" of my subscription so I DO KNOW WHEN to notify you so I DON'T get billed for another year's worth of products that so far I have donated to Women's and Homeless Shelters!