sheetal r.

I am absolutely livid! My order was supposed to arrive on Thursday May 13th 2021 and it arrived today Sunday May 16th 2021, (3 days late) with the boxes soaking wet, no dry ice in the packages, the bags were empty. Needless to say, the pepperoni pizzas were inedible!

Its obvious that the packaging can not keep the food cold and more importantly safe when it will be delivered 3 days later than expected.

There was even condensation inside the pizza packets. We had to throw the pizzas away as they would not be safe to eat.

This is unacceptable. Why even bother delivering the meat / perishable items to us when the food is dangerous to consume? This seems like a major health and safety violation.

This is the second time food has arrived wet and soggy and its not ok to treat us, your customers this way! How is it ok for you to think this is ok? When you sent a message saying the pizzas were going to be delivered days later you should have sent out a new delivery to us that day as you must have known the products would be in edible and dangerous when they would eventually arrive to us.

My family and I were really looking forward to these pizzas and to get them in this state is terrible. Thank god, I have the common sense to know that I should not bake these items and serve them to my family. When you sent out the delayed email to us, you should have sent a warning that the items should not be consumed as they now violate health and safety regulations.

This is the second time that I have experienced soggy inedible experience with Goldbelly and its out of order.