I sent in a checklist sheet and check them off myself. I been with you all a long time. I think you all are the best in the world. I think very highly of you. I just about send something off every two weeks and saying 8 items are missing that is impossible. Like another person said, It's hard right now with covid and I've lost my job trying to put food on the table for me and my 2 children when I included it, its upsetting.