Shaylyn A.

I purchased tickets for Ed Sheeran in Chicago (9/15/17) on 3/17. My email receipt, states that my e-tickets will be available to me on 9/8 and to keep a watch out for an email. I email both ticket liquidator and the seller on 9/9. No email so I finally call on 9/12. I speak to a really nice girl after 10 mins on hold. She explains that this happens all the time, not to be concern, and that a lot of people are in the same boat because of how Ed sells his tickets. She instructs me to call back around 12pm on the day of the concert if I still haven't gotten my email. Well, no email so I call back. I was on hold for 5 or so minutes, but the gentleman says that I should call back at 4:30 and if I don't have tickets decide what I AM GOING TO DO. I call back at 4:30, on hold for 20 mins. At this point we also call the seller on another line. When I finally speak to a ticket liquidator rep, she tells me I was told to call at 5, and she can't help me because I didn't listen and to call back then, hanging up on me. Thankfully, the seller gets us new tickets in the same row, just a section over. Needless to say, I would rather cut off my own leg than use ticket liquidator ever again.