shawn s.

I would have give homeaway a lower rating bt it wouldnt let me. We saved up for a year to take a vacation in Puerto Rico. After the hurricanes, we reached out to Homeaway to assist with an owner that was not returning our calls. They called the owner and the owner said the property was fine. The owner continued to give us the run around and we continued to request assistance from Homeaway. After 60 days, it was to late to challenge the transaction. The owner sent us an email informing us that the property would have water in a couple weeks and power in January. (Two wks from our departure date) We lost $1283 to the property owner. Homeaway was worthless in, and during the process. We will not use them again!