It was quick and easy to sell my phone to them. I also like the Amazon credit offer that adds a percentage increase to their offer. One thing I would suggest they do differently, is if you request a box, there is an inherent cost in that, and it should be shown. If instead, someone prints the label and ships back using their own box, that cost difference should be added to the offer price. Nudge people to be more environmentally responsible and also saves Gazelle money overall. Seems like a win/win. :)