I am a regular customer of Xtralights and always order lights from them. Last month I bought a LED kit from them. As usual I had no problem with it and received it after few days. This time I found that the package was already open and when I checked the kit it has some things missing in it. I didn't hand it in and returned it. After that I called them for a replacement and luckily the guy told me that they have got one last piece left and he will soon send a salesperson to deliver it. He also assured me that this will not happen again. I got my kit alright this time.