I ordered 3 items for my granddaughter for Christmas. The jacket was never shipped. After 31 days, I got an email that the store in China was out of stock. After 33 days, the shoes arrived at the China post office. The blouse took 32 days, but I did receive it. After emailing Wanelo, I was told that they would email the stores and get back to me when the store person answered them. So I am left hanging, 3 days before Christmas. Never again. Look for the item they like oh Wanelo and buy it from Amazon!
Hi Sharon! I am sorry to hear the items you ordered did not get to you on time. Wanelo partners with stores so shoppers can buy directly on Wanelo, but we don't ship out any products ourselves. Once the order is placed on Wanelo, the store handles shipment. Could you please send us a private message with your order number so I can contact the store regarding the delay? Thank you and I look forward to hearing from you so we can get this resolved right away!