Sharon K.

I ordered items from Torrid 5 months ago and to this date they have still never arrived. I called Torrid 12 times to try and cancel the order and they assured me they had cancelled it and would issue a refund. 2 months later and I am still waiting for it. When I called this evening i was informed that I owed torrid money?!? Even though they had debited my account (and I have the bank statements to prove this) and the goods did not arrive. I will never ever ever order any items from this company! They are the absolute worst.