Sharon F.

A month ago, I ordered a robe from Divinity Clergy Wear with next day delivery. Everything went well with the phone transaction and the item was delivered to my address as promised. Unfortunately, it was a Men's Large. I ordered Ladies Large, so the size difference was obvious. I was unable to use it, so I contacted the company explaining the issue. After 4 emails and a few phone calls, I was told it was the correct robe. I sent a picture of the tags with the SKU number as evidence of it being an item sized for a man. At this point, the company stopped answering. I wanted to exchange for the right item because the quality was excellent, but I was told I would have to pay shipping to return the first one. The error was clearly the fault of the company. I paid overnight shipping, received the wrong size, and was expected to pay for the return as well. I was not asking for a refund since I am the one who put a rush on this request. Somehow, Divinity Clergy Wear wanted me to pay shipping to return what THEY sent in error.
VERY disappointed.