Sharon B.

We have been happy WorldMark members for nearly 20 years, but after today I wish I could cancel the whole thing. We booked a resort for our daughter and her family and used our free guest pass. An hour later a change of dates had to be made and we were required to pay $99 more. Unfortunately our daughter's family could not all coordinate those dates, so we had to cancel that one too. It was during that 2nd cancelation that I saw that the guest fees were nonrefundable. There was no where prior to booking that you were told that those fees would not be returned. I called the help desk, and amazingly got through in record time, and all she could tell me was that the website says the guest passes and fees are nonrefundable. I asked her why that policy was in place and she actually said, "It's because the website says so." Who is actually working for this company? That is the dumbest answer I have ever heard and it tells me they have seriously gone down hill. I will never recommend WorldMark to family or friends. If I could easily sell mine I would. They stole nearly $200 from us this afternoon and actually think I will go happily along my merry way just because the website says so. Give me a break!