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I ordered 2 paintings and when we received them they were nothing like the picture advertised. They told me to return them and they cot me $120.98 plus I paid $62.00 for return postage which they said they would pay but no refund and every time I start a new ticket they close it without refunding me. Shocking company and this item was purchased April 28th 2017 and still they have not refunded me. Order No **************
Sharon B.'s review of LightInTheBox earned 2 Very Helpful votes
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I've been trying to return/exchange a swimsuit for over a week. They keep sending me the same...
So many of the items I've purchased fit and look quite different than the picture of said item....
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that. We'll refund order+return postage as mentioned when package identified. But currently third party hasn't identify this package. Please provide us more proof such as tracking number which we can follow so that we can help to resolve this issue.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16035882
Sincerely,
LightInTheBox Customer Service