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Don't expect HELP from the Help Center. After literally spending $6-7k over the last 3 months, I was accused of being a liar over two missing packages totaling $16 and $12. Very poor customer support.
Sharon A.'s review of Mercari earned 4 Very Helpful votes
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We're sorry for the poor experiences you've had with our support team, Sharon. If we can give any specific transactions a closer look, please don't hesitate to reach out to our email address at contact@mercari.com for direct follow-up. We look forward to hearing from you!
Best Regards,
Team Mercari