Shari L.

These people are con merchants. I am filing a report with the BBB for what good it would do. I am from Canada visiting the UK. We specifically went on the co.uk website to order our costumes believing we were ordering from the UK which impacts sizing etc. We found out after the order was shipped that it's actually shipping from the US! Not only are the sizes going to be off, but we paid A HUNDRED DOLLARS more in conversion to pounds than we would have buying directly from their US website! I did a live chat and asked if I could refuse the UPS package as this is false information and we ordered with the expectations of UK sizing etc. He said we would be refunded the cost minus any shipping and fees they would deem appropriate. I said we shouldn't be charged any fee. He said unfortunately that's what you agreed to when you ordered. Terrible customer service, terrible business practices and I would never order from them again. Rip off con merchants who shouldn't even be allowed to be in business. BEWARE!