Sharde S.

Terrible customer service and resolution options for purchasing customers. I placed an order with Epic sports online. Over 2 weeks ago the order was approved, a day after the order was placed I received an email that their was an issue with the order, and it would be placed on hold until I called. They also have an automated system that begins calling you at 7am and ends after 8pm letting you know there is an issue with the order and to call in. I call in, and they do not open until 9am. So why does your automated system begin calling 2 hours prior? I call back, and I was on hold for over an hour. Some one answered, then hung up. I had to call back and wait on hold for another 30 minutes. I had to go to work, so I ended up calling back the next day. When I called back I spoke with Laura from the address verification team. She asked me several personal questions to verify my address, as I had just moved. I informed her, I had already verified this address as I had used it for a previous shipment. So I was unsure as to why they placed the order on hold in the first place. I was due to my billing address being updated. After that was verified I was informed my package would arrive 5 days later because it took me 2 days to call them. I was told I could pay an additional fee to receive my garments on time. I paid the extra Shipping cost (3- day shipping & inconvenience) but probed for any discounts, or anything they could do for the paying customer in lieu of the inconvenience. I was told there was nothing they could do. I received a conformation email from Cody, however no tracking information has been available on the package Since they allegedly shipped it out. My package was scheduled to arrive yesterday, 5 days after the 3 day shipping time frame, no package. I called epic sports, I was told they would have to file a claim with the USPS and that it could take up to 15 business days. I have event scheduled for this weekend that i needed the garments, for I had been advertising them, paid more, and now i have no idea where they are. Epic Sports showed zero empathy for my situation and was told, next time I should select UPS as a shipping option as it only has a 8 business day turnaround for lost items vs. the current 15. In terms of a refund I would have to wait the 15 day period to ensure the package was lost and the post office investigation is complete be fore I could get my refund. I asked about expedited shipping I was told that wasn't an option but I could place another order. With no discount or anything for the inconvenience. I asked what procedures did they have in place for bad customer service on their part. I was told they had none. I currently have no product, I am out of my money for about 3 more weeks, and I now ave to tell my customers the product will not be at the event.

Thank you Epic sports for your terrible customer service you have lost another customer after reading reviews I see this is the norm for your company. I truly hope you implement a change to your business as we the customers are the reason for you being in business. I will never shop with your company again, and I hope this review prevents others from doing the same.