Shannon S.

On March 17th I placed an order online during their last weekend for online orders. My banking account showed that there was a pending charge from Gymboree. Couple days later, I noticed that I haven't received a shipping notification. So I looked at my banking account and noticed that the charge was gone. I looked at the Gymboree order online, and it said order processing. So I decided to wait a few days. No changes, nothing. So I tried calling their customer service number. That number gave me a long automated message and then proceeded to tell me to call a different number for customer service. I called that other number and guess what, they said to call the other number that I just tried previously. You cannot email them, you cannot call them and apparently the only way to contact them is through a lawyer. So again I waited a couple more days. My husband advised me to contact my bank to have them cancel the charge if it posted. 2 days ago the charge posted on my bank account. Seeing that I still have not received any kind of shipping notification, I called my bank today to have this charge canceled. Unfortunately, it has already posted and gone through and now I would have to file a merchandise complaint. This could take 60 to 90 days to resolve. So I'm going to be even more patient then I should be, and we'll wait another five days for a shipping notification. If I don't get one, I will not only contact the bank but I will be contacting a lawyer. This is very fraudulent activity and extremely disappointing considering Gymboree is going out of business.