Shannon R.

Such great customer service! I grew up in Maine and have been familiar with L. L. Bean all my life. This past Christmas, my fiance ordered me a pair of women's size 9 slippers from L. L. Bean online but they accidentally mailed men's size 10. So I went into the store and asked if I could trade the men's size 10 for the size I was supposed to get. Even though my fiance originially bought the slippers on sale and they were no longer doing the same sale, the cashier (I can't remember her name!) made up the difference so I did not have to pay anything. She was very nice and worked quickly to make sure I got the ones I wanted :) I've never had a bad experience there!