Shannon M.

I was very skeptical about renting a dress for a wedding I was in, because I'm very curvy and my body is hard to fit well in clothes, not to mention the other 'what-ifs' about renting a dress for a very important occasion. I decided to go for it and I could not have been happier. My dress arrived perfectly on time, it fit like a glove, I looked amazing and it was super easy to return. But the real reason I'm writing this review happened after the event was over. I dropped the bag into the box before noon just like I was supposed to. Several days later I went to check the tracking only to realize I dropped it in the FedEx box when it should have gone in the UPS box. I was freaking out. I contacted RTR and the sales rep was super helpful. She told me to call FedEx and gave me the email to the RTR collections department so I could let them know what happened. I called FedEx, only to find out that UPS picks up packages from their facility once a week (typically on Fridays) and there was nothing I could do about it until then. I emailed the RTR collections department immediately and explained what happened. They responded that they would put a hold on my late fees for 5 days but if it wasn't picked up by then, late fees would begin accruing again. The following Tuesday, I checked the tracking to be sure UPS had picked it up on Friday. They hadn't. I called FedEx again and was told that UPS didn't pick up packages that Friday because Monday was a holiday. (Would have been nice to know that last week!) I emailed RTR again and give them an update. Again, they put my late fees on hold for 5 more days. My dress was finally picked up and returned to RTR and I was charged no late fees! Even though it was completely my mistake, they were willing to work with me and were super friendly the whole time. My experience could not have been better and I can't wait until my next rental!