Shannon h.

Let me tell you my story first, then you can decide if you can help me.
I saw your website so I wrote to you.
I don't know if you can help me. I am from Taiwan and I feel I am stupid!
My broker is Binarybook.
On Feb., I saw an advertisement on web called millionaire. I was curious and filled up my contact information.
Someone called me, and asked me to deposit USD250. I said I won't touch anything I am not familiar with!
The agent said they will have an account manager assisted me.
On the same day, an account manager named Paul Chase called me and persuaded me to deposit another USD3000 auto deposit on his side, and ask me to sign a compliance form, which can make them legal.
Then he will deposit a bunus USD1000 to my account.
He helped me to trade well at the beginning. My account increased to around USD5529.
Then my first account manager disappeared for a long time.
I asked customer service, they said he was no longer working here.
They said my new account manager is Diego Felipe.
He contacted with me, and kept helping a few trades.
We won a few trades, account is around USD 6500.
Then I said I need the fund to get married on 16Jul, so I will withdraw at the end of June.
At the end of June, I lost trading, and my account remain around USD2000.
I was so upset and complained to them.
Then Deigo helped me some trades, my account back to around USD5000 on September.
Then Deigo disappeared.
The third account manager named Melanie Lask called me, she said she is my new account manager.
I asked where's Diego. She said company checks my account did not progress, so send me under her team.
She's more aggressive than the previous account manager.
She demanded me to deposit another 12k as a free risk account, then she would help me boost.
I didn't agree at the first time, then she said "if you don't do it. I will kick you out of my team.
What I only know is how to earn money." If you don't listen to me, if you don't trust me, I can't help you.
She said, if I deposit 12k on 23sep, she will send another 15k to my account.
I agreed, and deposited. She helped me for a few trades, and my account was around 22k.
On 13OCT, she said tomorrow would be a big day for brend oil price.
Then I called her via Skype. She said deposit another 20k in order to boost your account.
I said I alread out of credit.It's impossible. She said, call your bank and told them the trading ended tomorrow 14oct,
You will have your money back tomorrow!
I was forced to do it. Then I did my best to fund another 18k.
Then she asked me to trade with USD2000, 9 times, and put.
On 14OCT, I lost 18k overnight.

However, no agent told me any of their terms and conditions before demanding me to deposit.
No one tell me about risk free account bonus policy needs to meet 30 times of turnover!

I realized how stupid I am!

Our living standard is not as high as your country,
My monthly income is around USD 1K. I definitely counldn't afford 30k.

I wrote a lot of email to complain and tried to withdraw remaining 16k in my account in order to lower my risk.
They said financial department was closed during weekend and she will not work until Tuesday.
I am so tired to negotiate with them.

If you have any good advise, please help me.
I am in Taiwan, it's far away from here. I don't know if you can help me.
Or give me some suggestion, let me fight by myself.
I just need someone to discuss.
I don't know you, but I will be appreciate of your kindness.
Sincerely,

I need to declare some things:

From February to October, I total deposit *******, I've never got any cent back.
I claim for ALL the initial money back to my account at the soonest time.
I state the reasons why you are disqualified as one of the binary brokers.

First, using exaggerating advertisement to fish some bites, words and deeds are inconsistent!

I'm one of your bites out of millionaire blueprint.
On 25Feb., A person called Daniel Hayes asked me to deposit USD250.
I told him I was a laymen, I won't touch anything I'm not familiar with.
He said, give it a try, besides, you can withdraw your money anytime you want,
As long as you fill out the compliance document.
I was forced to deposit money.

Second, lack of disclosure risks and bonus and any necessary regulation verbally.

At the same day, a man called Paul Chase, he declared himself is my account manager
And he will help me trade for a long time.
He asked me to deposit another 3000, without my consent, auto deposit on his side,
And asked me to fill out the compliance form as soon as possible,
Then he will give me company bonus 1000 without disclosure of that I need to reach turnover 30 times of granted bonus.

Third, Inability to carry out promises.

I told him, If you can help me, I will need an amount of money for my wedding preparation
Because the money is 3 times of my monthly income from our wedding fund.
I emphasized over and over again that I will need to withdraw the money by the end of June,
Because my wedding ceremony is on 16JUL.
He told me that we will trade on a monthly basis.
Paul Chase helped me with a few trades, then disappeared on 08MAR.
No reply on skype anymore.

Fourth, lack of dedicated customer service on informing customer even just a simple thing.

On 16APR., I doubt what happened, then I asked via email
And was told by your customer service that Paul Chase no longer works here,
And my new Expert Trader, Diego Felipe will help me.
It's been over one month without being noticed by anyone.
Even if you said my phone was unreachable, you should send an e-mail to inform me.
I was like a fool waiting for no one, and my account was frozen without knowing anything.

Fifth, lack of consistency.No profit, no service.

On 19APR., Diego Felipe finally contacted with me.
I really don't like to talk my story all over again!
I need to re-build trust on a stranger again,
I emphasized again that I need the money for my wedding by the end of June.
He said, no worries, he will help me.
He helped me with a few trades on a monthly basis as well.
At the end of June, I lost over half of my original money.
I guess even if I didn't lose,
I still couldn't withdraw the money since the balance was still under 10k.
Diego Felipe did not disclose that I need to reach 30 times of granted bonus either.
I died without knowing why!
If you don't want to help the customer, don't ask me to deposit any cent!
How poor the service is!
He helped me recover a few trades on 14JUL., then disappeared again, maybe already block me out.

Sixth, lack of respecting different customers' financial ability and using some discriminating words to push customer.

On 02SEP., another account manager called, Melanie Lask called me and said she is my new expert trader.
Ok, again, I hate to build trust to a new one!
I asked where's Diego.
She said, company checks my account did not have any progress, so send me under her team.
She's more aggressive than the previous account manager.
She asked me to deposit another 12k as a risk-free account, then she would help me boost.
I didn't agree at the first time since I didn't get anything back yet.
Then she said in an imperative tone of voice,
"if you don't do it. You're not deserve in my team! What I only know is how to earn money!
If you don't listen to me, if you don't trust me, I can't help you."

Seventh, Without disclosure of risk-free account bonus policy verbally.

She said, "if you deposit 12k on 23SEP, I will send another 16k to my account on 23OCT."
Besides, she said, "even if you lost, the company will reimburse your lose as bonuses
Because it's risk-free account valid for one month. You can trade safely."
I said, this is not my saving, it's my bank's money.
She gave her words on me and said again,
"if you deposit 12k on 23SEP, I will send another 16k to my account on 23OCT."
She said, no worries, everything is under control.
Then, I deposited. She helped me for a few trades, and my account was around 20k.

Eighth, lack of profession and risk management, only profit-oriented.

During this time, I consistently asked what your plan for risk-free account and what our goal are?
It seemed she was pretty busy. She wanted me to call her on 13OCT.
On 13OCT, I called her.
She said tomorrow 14OCT would be a big day for brend oil price.
She said," leave alone the previous 12k, deposit another 20k in order to boost your account."
I said, I alread run out of credit.It's impossible!"
She said," call your bank and tell them the trading ended tomorrow 14OCT,
You will have all of my initial money back to my account tomorrow!"
I was forced to do it, then I did my best to fund another 18k.
Then she asked me to trade with brent oil with USD2000, 9 times, and put.
On 14OCT, I lost 18k overnight.

Don't you think it's a scam?
I trust you over and over again, but hurt badly over and over again.
I cannot tolerate this kind of service!
I will not compromise anymore!
From February to October, I total deposit *******, I've never got any cent back.

Can some one help me to withdraw my money out? I am so frustrated about them... total deposit USD*******. I am so stupid. Right now my account lose a lot. And only 16k in remain. They still make me in trouble of withdraw money! What can I do? Can someone who has good experience can help me?