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Shannon G.

Contributor Level

Total Points
80

1 Review by Shannon

  • Kayak

9/13/23

kayak.bestticketfair.com
Had to call and be sure that they were processing and when I did its because a person needs to tell you the restrictions and I was surprised with no carry on cause my ticket price was to low. Then a 5 minute hold for them to call the airline and find out how much to add a carry on. Like I'm going for 4 days without clothes. $250 more include unexpected price increase 10 minutes later. They claim that this is the fair is the fair the airline charges and they say that you cannot actually purchase tickets this cheap (why are they available?) so their website is a lie. They tell me this is the charge they must add extra regardless and nothing is refund able.

Then cause Im mad and used the f word they hung up. I used to work in a call centre and if you're not being called names someones just expressing their feelings not directed at you don't be a baby do your job. Price of the ticket was $396 but if I want carry on its another $250 USD, Im Canadian could have used a Canadian site and paid $500 Canadian but now I will be like $750 if they don't add on more later. DO not use this site if you like your money. They dont tell you upfront you have to call. They tell me most of this cost is cause the ticket price changed, in just a few mins, this is how they screw you, less hassle for the few extra bucks. Also this was American Airlines I will be buying direct from west jet from now on they have never made me this mad. I pay twice this price for the same flight but carryon welcome luggage welcome and no BS.

I have spent over 30 minutes on the phone the final quote is $637.02 USD which is $863.70 again I could have only paid $500 Canadian. Now as im getting off the phone she tells me ill be charged in 2 parts tax on top of this so now my guess is we are at a $1000 and I should have just purchased from west jet. She didnt like my approval email as I said since Im taking it up the $#*! go ahead and do what you got to do.

Tip for consumers:
lots of hold time and time on the phone with them. when buying online I dont want to spend any time on the phone with anyone. This is a requirement

Products used:
flights

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