Shannon G.

I purchased a leather dog collar for my Boston at my local Petco store. It didn't fit. I didn't get back right away to exchange for a larger size because I traveled out of state and then came back and came down with COVID. When I returned approximately 45 days later, Petco refused to exchange the item for the larger size. All the tags were on it and I had the receipt. When I called corporate, they were unyielding and held to their "strict 30 day policy". I was sick for weeks and did not want to infect others. Petco just lost a customer. Clearly this company does not care about their customer base.