Shan N.

I am utterly disgusted by the level of service I have received from Beds.co.uk.

I placed an order on Cyber Monday (27th November) for an Aimee Day Bed hoping to receive it by the end of that week. Instead, I received a normal type single bed on Thursday 30th November. To add, I was given a delivery time of between 10-5pm and the delivery man has the audacity to call me in a rude manner just before delivering the bed 45mins after the 5pm window, I was initially given. Not only was the wrong bed delivered, but it was also delivered late. What kind of disservice is this?

As this was the wrong order, I called customer service for an exchange. On calling customer service, I received again a poor level of service from Ray, who gave a nonchalant approach to resolving the situation and was very unhelpful and reluctant to put me through to a manager. He was very unapologetic and RUDE. It took me calling customer service 3 times and spending 1 hour combined to get an exchange arranged. Once an exchange was in place, and the new bed was delivered, it was again the wrong bed, this time the Pandora Day Bed was delivered and not the Aimee Day Bed. I spoke to Charlotte who reassured me that she was going to look into this case and get the situation resolved, I have not heard from Charlotte since Dec 6th and spending 34 mins on the phone to her. She promised that a full refund will be given and also compensation. I am still waiting for the latter.

I have since spoken to Sophie/ Amy who have both not really solved the situation per say and have said they will call/ pass the message onto Charlotte/Sophie and I am yet to hear from a senior manager about the rubbish service I have received.

It's such a shame that this has happened because I genuinely need a bed and have needed it since I placed the order, and have been without a bed for that duration of time too. But its actually sad to know that there are companies like yours who actually don't even give a damn about the aftersales care of your customers. I used to work in home furnishings and know how the process works and this is by far unacceptable. Its been nearly 3 weeks since I place this order to no avail of a bed!

DO NOT PURCHASE A BED FROM HERE. THEY ARE INCOMPETENT AT GETTING ORDERS RIGHT AND DO NOT PUT THE CUSTOMERS FIRST OR SYMPATHISE WITH THE CUSTOMERS.