Shanikah G.

I called to get GENERAL information in regards to the package deals, and pricing. The first time I called the gentlemen was so pushy. He would give me information about one package deal, and then say "Ok, I'm going to sign you up for that package". I explained to him several times that I did NOT call to sign up for anything right now, I just want to get some basic information in regards to the packages & pricing. He continued to be persistent on signing me up for a package, so I told him that I will have to call back. He stated that "he will call me back in 10-15 mins". I told him not to call me back, I will call back when or if I wanted to start new service with their company. He caught an attitude, and hung up the phone.(this occurred on Sun. 10/28/18). I called back today hoping to speak with another Customer service rep that could explain things to me in a better manner, and not be so pushy. Well let's just say that today was NO BETTER. The young lady that I had spoken with stated that "she could not discuss any package deals, or pricing with me unless I provide her with my name & service address". I explained to her that I had the website pulled up as we spoke with the package deals, and pricing, but had a few questions in regards to what premium channels were included, if any in what packages. She explained to me that " the pricing on the website was NOT CORRECT, that the pricing was off by about $20". Umm, excuse me I'm not sure about anyone else, but $20 is sort of a big deal, and if the prices online are not correct, when will they be corrected. 2 bad phone calls to this company just to get some basic information prior to starting service with this company just put a bad taste in my mouth. So with that being said, Spectrum will NOT be a service of my choice, and also after reading ALL of the BAD reviews. I'm completely satisfied with my choice.