SHAMIM B.

I had to update my kids passport and the website clearly says, parents holding green card need not submit address proof. We just took our green cards to the Ellicott City branch with an appointment. The first lady that we went to was so rude and was talking to us in frustrating tone and wanted some address proof. She did not want to hear us out. We live very close to USPS and My husband said, he can very quickly get the address proof for her but she said, he cannot leave too. I don't know what her problem was. Then a nice colleague of her name Ayesha said that for parents with green cars, there is no need for address proof. Still the first lady was not ready to accept that. And very rudely she told Ayesha that "Then you might have to do this. I am not ready to handle this case". Thankfully, Ayeshe was very kind and took all the proofs that we had and was very polite while talking to us.
I wanted to tell the first lady I went to that she needs to update herself or else request the website to be updated as she wants.
And I wish there are people like Ayesha everywhere. This world will be a nice place.