Shailesh T.

We booked Uttaranchal tour through Xenium holidays.
On the eve of start of the journey, they called saying their driver has fallen sick & they need to arrange another driver which will cost 3000 extra. Either pay extra or take refund of booking amount. Being helpless at the end moment, we needed to agree for that.
Again, after some time when we call to get the car & driver details, they will say that Ertiga will pick us up, when we booked Innova. We need to argue & then they will say that they will confirm back in some time. At the last moment, an hour before the travel, we again followed up asking for car details & they said they will send it through sms. No proactive information from their side once you pay advance booking amount.
They said that extra amount they charge for alternate driver was for proper driver who knows the routes & site seeing spots to make our tour smoother, but the driver they sent did not even know the route of major destinations, forget about site seeing. We had to navigate through maps for all the spots.
Overall, worst experience through unprofessional tour operators.