Shady S.

The day is Black Friday 2020, I tried to order a laptop from bestbuy.com myself and ship it to Malaysia using MyUS or Ezipoz but unfortunately, BestBuy didn't accept my debit card since it is not issued in the US. So, I had no option other than to try Comgateway since it is the only shipping company that has the BuyFORMe as far as I know. It should work like this, you send them the link of the item you are willing to get, you pay to Comgateway using your credit card or whatever and they will buy for you from the website but, you have to pay extra for that service. In my case, the item I wanted was for 1200 USD and I paid an extra 30 something USD for the service (The original price for the BuyForMe service was 120 USD but it was discounted since it was Black Friday). Anyways, no problem until now by me.
After I paid in full, I sent them an Email immediately asking them to hurry up with the purchase since it is black Friday and there is a huge discount on what I want. After half a day, they responded and asked me for ID verification and my bank statement to verify the payment! OK, I sent them what they asked for in 1 hour, and luckily the item was still on sale so I asked them to hurry up with the purchase for the 2nd time. After a while, the guy replied that it will take from 1-2 BUSINESS DAYS! You must be kidding me! Why didn't you mention that before I pay so I could find another solution! 1-2 business days to "Verify the payment" then they will go purchase what I want... that means they will go with the purchase on Tuesday or Wednesday to get a Black Friday deal!
The next day, the item's price jumped 300 USD. I sent them an email telling them what happened and how disappointed I am cause I missed the day because of them and asked what shall I do next for the refund but, it is almost a day now and they still didn't reply.
In conclusion, the least I can say is that this company is A JOKE. The website is misleading, I am quoting from their FAQ answers, "We start processing BuyForMe orders as soon as we receive them", It didn't mention anything about 1-2 business days to START Making the purchase otherwise I wouldn't pay in the first place.
Also, the customer service experience was absolutely hideous.
My recommendation, DON'T use this company!