We ordered a light, got a notice that it was ordered. They cashed it through our bank account and never sent the item. We have emailed, and called several times. We even waited a full hour on the line. No one there to answer. The phone automatically switches to Wayfair (which must be the parent company) but still no answer. They said to check with the carrier... we did. FedEx told us that they got an order but never got a box to send. Isn't it illegal to take our money before the actual item is sent?