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Sabrina F.

Contributor Level

Total Points
100

1 Review by Sabrina

  • Hebeos

6/16/23

This site doesn't disclose they are located in China. They don't really honor their return policy as outlined on their website until a few back and forth's with them in which after they agree to accept the return they will disclose their address is in China which has a huge shipping back cost for the customer and of course this will not be refunded. WILL NEVER PURCHASE FROM THEM AGAIN.
Funny they write they are glad we reached a satisfactory resolution. For who? For them probably not for me. They only agreed to give me a partial refund since there was nothing else I could do. If I ship the item back it will be worse It will cost me in the end more money and now I have an item that's not what we ordered originally and I am stuck with it. This company really SUCKS! Don't waste your money and time with them. I will NEVER NEVER order from them again.

Service
Value
Shipping
Returns
Quality
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HEBEOS S. – Hebeos Rep

Dear,

We deeply sorry to hear your disappointment. It is our goal to make every customer feel welcomed.

We value every one of our customers and strive to provide high quality products and services that will satisfy all. We are truly sorry if we did not succeed.

We are happy that we have reached an agreement and offered you a satisfactory solution.

If any questions in future, please let us know and we will try our best to help you.

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