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I guess when your product is as good as it gets, you can treat your loyal customers disrespectfully. Yes, I will continue to buy their vitamins, but I do not support the company. I've bought my vitamins from xtend life for 10 years. No problem. I started a auto reorder and they mailed it to an ok'd address I haven't used in two years! Then, it wasn't addressed correctly. I've had to chase down the package through USPS all while I'm trying to get them to resend my order because I'm out of my vitamins. Tracking shows it's going back, but they still will charge me for my new order! They mislabeled the address, but are going to charge me for the mistake! I hope they receive it - $350 worth of vitamins. Very disappointed.
Tip for consumers:
Be cautious if you need customer service. I won’t ever purchase a large amount at one again. $350 could be down the drain!
Products used:
I’ve used the multi vitamins, CX8, grape seed, even some of the skin products.
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Empty.
Upon ordering, I immediately realize that I ordered the wrong version. I am mediately sent an...
Hi Sherri
I have investigated this to see what has happened. Please let me explain. I have bullet pointed my findings for ease of reading.
• On the 14th of July 2021, you logged into your Loyalty Program account and changed your program from Flexi-ship to Autoship to take advantage of the extra discount offered. You set your next order date to the 31st of August 2021. Unfortunately, you did not update your postal address to reflect your new address
• Your order shipped on the scheduled date of 31st August to your old address.
• Previously, when you were in the Flexi-ship program you normally did not order through this method and placed orders through the checkout where you input your new address each time you ordered.
• It is important to understand that placing an order through our website and adding a different address does not populate the different address back into your Loyalty Program. This must be done separately.
• I have read through all the correspondence that you have had with our Customer Relations Representative and to be perfectly honest she has done all she could to help you. I am a stickler for excellence in customer service and I would be perfectly honest with you if the service you received was sub-standard.
• When the order is returned to us, you will receive a refund. I have heard that USPS are not sending out items from the USA to other countries worldwide at this time; due to being under pressure dealing with inbound mail. You may wish to contact USPS and query this further?
I hope this clarifies the situation for you Sherri and I will contact you as soon as your order is returned to us.
Kind regards
Tracey Thomson
International Customer Relations Manager