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8 years ago I purchased 2 sets of Wilshire tubular entry sets (item 4221 plus two dummies for inactive doors), two other single cylinder entry sets, and 24 hinges, all were in satin nickel finish. Everything arrive quickly, looked fine and were professionally installed on new doors. Within two years the hinges with the most exposure had rusted totally, by 4 years the thumb lever on one door was completely worn down to the base metal. The outside exposed levers are all showing ware to the base metal. Recently an interior part of an active entry set broke, so I can only use the dead bolt.
The hardware I replaced worked fine, I just wanted to replace 30 year old fixtures when putting in new doors.
These were not inexpensive items, and should have lasted much longer.
S F.'s review of EMTEK earned 2 Very Helpful votes
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We ordered EMTEK handles for our house. Every one was tarnished. They replaced the original order...
Hi SF,
I am so sorry to hear about this issue. I would love to resolve this for you-- have you already spoken to our customer service team? Emtek is constantly striving to improve all aspects of our customer experience, from functionality of our hardware to customer service quality and we'd love the opportunity to find something that properly fits your needs and improves your current experience. Additionally, not only do we offer replacement parts for the interior of your entry sets at no charge in the infrequent instance of them wearing prematurely, but we also offer a mechanical warranty on items to ensure their lifetime of use. I will private message you my contact information if you would considering giving us the opportunity to make this right for you.
Thank you,
Amy