Serge S.

We have been using this bank for more than 10 years and have overall good opinion on it. This was our first bank that did not require personal contact to open an account and had pretty comprehensive online capabilities. However, recently we had to do transfers for a few accounts and found out that every single step has to be supported by us calling customer service. You submitted all docs and they rejected the request, call to find out why. Oh, you had to submit a copy of DL. Uploaded? Call again and they will verify it over the phone, but please call in two days to make sure everything was ok. Rejected again?, Call to find out why. Because the statement is old. Uploaded? Call again. DL was scanned, but it is supposed to be a cellphone image, not scanned image. Uploaded? Call again. We just did and were told everything looks good, but again, call in two days to give them time to review and make sure everything is good. Come on, people, it is 21st century out there, keep automating your processes and don't get stuck in old technologies! In addition, some accounts do not have option to contact customer service by secure email, but some do.