Senan g.

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1 Review by Senan


Order 60 dollars of makeup. Over a month and it's still not here.It saying it shipped on the 12 of Feb. It's now the 1st of March and still no sign of my order. It's so upsetting because I ordered once before and I never had issues but at this point it beyond a joke.

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Gloria W. – BeautyJoint Rep

Hello Senan,

Thank you for your review. We are very sorry that you have not received your order yet. Upon further review, because this is an international order shipped out of the USA, delivery time can vary due to customs, postal services or time of the year. In addition, we received an official statement notice from our carrier that all shipping carriers are experiencing 6-8 weeks delays in shipping due to the coronavirus, therefore it is likely that your package is still in transit. Many countries have suspended mail services or are currently on lockdown, therefore the flight and transit routes are heavily affected with many port closures. For this reason, we are expecting a few weeks delay due to not having airports for packages to transit. Please kindly continue to monitor the tracking and allow more time for your package to arrive. If you have any further questions or concerns, kindly email us and a customer service representative will gladly assist you. We sincerely apologize for the delay and any inconvenience caused.

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