Selena M.

I have to say, as a seller on the site true facet is NOT a good site to sell on. I sell on many other sites and get paid right away or on the exact date that is promised to be after shipping an item. First, when I started selling they told me the commissions were around 8-10% however later I learned they were charging me around 15-20%. They asked for the paperwork I signed when I started selling with them and I told them they never asked me to sign anything. I was told this over the phone. I recently sold an item that was around $3,000 (after fees). You are supposed to get paid 14 days after the customer receives the item. I waited and was never paid. When I contact support (the first time) it took about 3 days to even get a response. They then tried to tell me because February was a short month I would be paid on the next payout date which was the 15th (WAY PAST THE 14 DAYS). The 15th came and still no payment. Sent another email (since no one answers the phone) and they said they would look into it. Several days later STILL nothing. I finally had to send multiple emails and threaten to hire a lawyer because miraculously finally getting paid. I took all my items off of their site and do not plan on selling with them ever again. I sell on multiple platforms and never have experienced such a delay in payment as well as resolve with any issue. I am very disappointed as they seem like a very big company but they do not have it together as far as payments go. Do not recommend.