Sebastian R.

I ordered a Junko Enoshima cosplay off of their website. I purchased the fastest shipping they had which was around a week. After 2 weeks and no package I decided to track my order off their website. It said my order was completed and arrived at my address but I hadn't received anything from them. I tried emailing them but got no response. I called the contact number they had on their website to find out the number didn't actually exist. I messaged them on Instagram and they left me on read. They ignored me for days before I decided to find more out about my purchase. I used the shipping number they gave me to track my package on the USPS website. When I entered it into the USPS tracking website it said that my shipment didn't exist. I checked both the UPSP and UPS carrier and both of them said my order didn't exist. Rolecosplay collected my money, pretended to send out a shipment but didn't, and then ignored me when I requested an explanation and a refund. I'm still going through requesting a claim from paypal so I can get a refund. This is my first and only experience with rolecosplay. 11/10 would not recommend