RoleCosplay

I ordered a product from them a month in advance. The order didn't process until after the day I was supposed to wear the costume. If you want something from this website you might as well order it several months prior, but even then, I don't know if it would arrive in time. Take in mind I paid for express delivery as well... Really bad processing and handling of orders

Horrible customer service. I ordered a costume 2 sizes bigger because their site states that the sizes are more catered towards Asians & it still didn't fit. I ordered a 150cm shirt & the one they sent was much smaller. They then told me I had to pay $130 to return the item. When I told I wasn't going to pay double what the item was worth just to send it back they told me to keep it & offered a measley 22% discount to purchase a new. I will not be ordering from them again. They are not reputable.

The fabric of the bodysuit is too shiny, and it seems that the brand has no idea of how the human body works. At least with plus size options, the suit is completely formless.

My daughter paid for a costume, plus express fee $68 with guaranteed arrival. Product arrived after Halloween. They will not allow me to return costume.

I paid over 21 dollars for express shipping. The next option was 14 dollars for 10-18 day delivery time. On Day 17 I was told the costume I ordered for my child was not going to ship for 3 more days and would not be delivered till after Halloween. I asked for a discount but they would not. They would only refund. Terrible.

I wanted to order a costume from this site today. I was at checkout to finish my order, but couldnt complete it. It said there was an issue, and i should try again later. But my money was gone from my card, and i dont have a confirmation email, nor on paypal. I dont know what to do, im very upset.

I really don't recommend this Cosplay Shop at all. I've ordered my Cosplay in October 2020 and since there was a problem with DHL they've sent my package back to them. I agreed with them to wait a little bit longer, to send it back to me. I was aware that due to the Pandemic it could take a little bit longer but i'm waiting several months, they didn't update me or anything, like they've forgot about my order. They offered me to re-sent it if i pay for shipping costs again. I've declined and asked them to refund my money or i'll claim a dispute on Paypal. Bad Experience, totally don't recommend! If you are searching for good Cosplay Shops i can recommend you Uwowo Cosplay or DokiDoki Cosplay.

I really like my new Madoka Magica uniform. Skirt is really soft and good quality; better quality than some other cosplay skirts I own from other shops. The top is comfortable and has nice lace on it. It's accurate and I'm really happy with the purchase. Delivery shipped and arrived quickly and safely.

Sizing completely inaccurate and they are trying to force me to pay for the switch out of the costume.

COSPLAY NOT RETURNABLE FOR DIFFERENT SIZING. You have to pay $80 to ship it back to get it replaced. The cosplay I bought was $60 so it wasn't even worth shipping back for that price.

I have more than 10 costumes from It and all are good and fits me perfectly. They always answer My doubts.

I ordered a costume and added the wear date but my product arrived a week later. I contacted them a during the shipping processes and they wouldn't help me and told me that it was out of their control. They also stopped replying to my emails and didn't provide any type of compensation for not having my product arrive when needed.

Once your money goes through it's like you don't exist. And once my info on the site said the order was complete, I decided to watch the tracking number, only to find out the it doesn't exist or isnt working. Any further effort to contact the company was in vain. They don't respond via email, phone(which is a weird ". Com" message forward number) nor facebook. I understand shipping may take awhile, but that is no excuse to ignore the messages from customers when they come to find the tracking number isn't working. Especially on their site it says order COMPLETE

The cosplay is absolutely beautiful and good quality but one thing i was upset about were the pins on the accessories. Some of the pins broke during shipping which is normal and i dont blame the company but when i tried it on like 70% pins broke which is an easy fix with hot glue
The front bow of my kokomi cosplay didnt stay up properly which is also an easy fix.
The shell on the back is a really thin foam.
But overall i LOVE. This cosplay with all my heart its beautiful and worth it if ur abt to order the kokomi cosplay have some glue ready <33

DON'T BUY FROM THIS COMPANY! Rolecosplay said they were going to ship my package and never did. And now they are ignoring me! I have tried every single flipping way to contact them. When before they were replying just fine, but now that they have failed to send my package they are ignoring me. And now I have to go through PayPal to get a refund. This company is unprofessional and you'll be lucky if you get your stuff!

I ordered a Twilight Sparkle costume and they sent me the wrong item (was a school girl costume from fruits basket anime)

After contacting customer service they sent me a replacement costume and didn't even ask me to return the item they sent.

Would definitely shop here again!

Very good site to buy cosplays! The quality is very good and the service is nice and fast if you have a question or a problem! :)

I ordered a Junko Enoshima cosplay off of their website. I purchased the fastest shipping they had which was around a week. After 2 weeks and no package I decided to track my order off their website. It said my order was completed and arrived at my address but I hadn't received anything from them. I tried emailing them but got no response. I called the contact number they had on their website to find out the number didn't actually exist. I messaged them on Instagram and they left me on read. They ignored me for days before I decided to find more out about my purchase. I used the shipping number they gave me to track my package on the USPS website. When I entered it into the USPS tracking website it said that my shipment didn't exist. I checked both the UPSP and UPS carrier and both of them said my order didn't exist. Rolecosplay collected my money, pretended to send out a shipment but didn't, and then ignored me when I requested an explanation and a refund. I'm still going through requesting a claim from paypal so I can get a refund. This is my first and only experience with rolecosplay. 11/10 would not recommend

TERRIBE DO NOT BUY MY COSPLAY OUTFIT NEVER CAME AND THEY WONT ANSWER ME THEY WONT REPLY UGH AND IT WAS MEANT TO COME IN 3 TO 5 BUSSINESS DAYS ITS BEEN 2 MONTHS DONT BUY AND I DIDNT EVEN GET A REFUND

I ordered a medium UMP9 cosplay for me and a XL UMP45 cosplay for my friend, both from this link
https://www.rolecosplay.com/game-girls-frontline-ump45-ump9-cosplay-costume-full-sets.html

When they arrived, I realized they were exactly the same size, despite one having medium tags and the other having XL tags. Even worse, they both actually fit into the size small measurements. My friend would have fit into the XL sizes they advertised on their site, but was much too tall for the size small outfit they gave us with an XL tag. The quality of the products was great, but their size chart is totally inaccurate. As you can see from their size chart, the length should have been around 62 cm, but what I recurved was under 58 cm, putting it as the size small measurement. If you can fit into a size small great, but if you are tall absolutely do not trust their size charts!

I ordered a Konno Yuuki cosplay from sword art online... It is horrible.
The colour of the fabric is totally wrong and the quality is crap.
And it was expensive too.
I nearly cried when I saw it.
The picture on the website and the cosplay in reality, are totally different.

Shipped in time, although it was close. Friendly costomer service via mail. Size charts not 100% accurate. Quality is not perfect, but decent. You get what you would expect at the prices they offer.

I ordered it to go watch a movie in cosplay with my friend i payed for faster shipping but it came a month later
The wig is crooked the middle is WAY off center so i cant wear it without it looking wrong