Sean R.

Several attempts to cancel the service which I didn't contract in the first instance and then I gave up. I disputed the bill for $124 and they said they would get back to me but never did. In the end, I paid it on 6/10/20. In early-mid November I get a letter from a debt recovery agency that's impossible to contact and I call ADT- despite quoting the receipt number the extremely rude person in the billing department refused to sort the problem and said they will get back to me. I called the next day - the guy I spoke too told me that that they had not done some processing or other - so as I understand this you can pay them but their systems are so poor they may not recognize it, and then with no cross-check happily pass the account to a debt collector. The guy I spoke to, said while he could correct whatever it was he could not solve the hand over which was another dept! I asked for confirmation that the problem at his end was resolved and he promised to email me by COB - he did not. And that is entirely consistent with the track record of this extremely poor business. Stay away from this poor service dishonest mob.

Each change it gets worse and less fun. Cant download your own pics. When things don't work. They are poorly supportive to premium customers. Steer clear.