For Business
Write a Review For Business Write a Review
Thumbnail of user seanl172

sean l.

Contributor Level

Total Points
85
0
1

1 Review by sean

Saks Off 5th

  • Saks Off 5th

“Worst customer service, same polite reply but no action”
2/3/20

File a case for missing package item 6 weeks ago. Initial reply says under investigation, needs 10-14 days. Now 6 weeks pass still no further progress. Every time contacting them, same reply, we are investigating the issue.
Their replies seem to be from remote routine, I guess they get used to this, it is part of their job to repeat same thing without really taking action. These jobs should really be outsource or use AI instead.

  • Comments (0)
  • 90.9K Views
Helpful  (5)
Thank you

sean Has Earned 5 Votes

Sean L.'s review of Saks Off 5th earned 5 Very Helpful votes

sean hasn’t received any thanks yous.

sean doesn’t have any fans yet.

sean isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user shannonfroh
Shannon F. reviewed Saks Off 5th
5/1/24

I used to order from off saks frequently and never had an issue. But I returned three things two...

Thumbnail of user bchen413
Brian C. reviewed Saks Off 5th
4/16/24

I ordered four items but only received 3. I contacted Customer Service for an investigation and...