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Sean H.

Contributor Level

Total Points
91

1 Review by Sean

  • OlympicEyewear

8/19/14

Quality of sunglasses are almost same as the other website.
You can find the same product from other online wholesale.
Sometimes, some models are little more expensive than other wholesale, i do not recommend this wholesale.
Cutomer service is horrible.
I am a retail business owner, and I've been a customer from this website since May 2014. From recent order. I found out 1pair of sunglasses has been scratched already. It happens from other wholesales too, so I understand this kind of situation. I just needed to return it with shipping label.
I sent an email then explained about this problem.
This is their answer

Hello,

Thank you for contacting us.

Unfortunately we don't offer return labels for defective items, as stated in our policy. You may return defective pair of sunglasses within 30 days of receipt and a credit will be issued however we don't cover or reimburse shipping charges.

Thank you.

Is this some kind of a joke?
Shipping cost is about $6 if you have to send a dozen of sunglasses. Who is gonna return it? 1 pair of sunglasses has been damaged which is $2.25 each.
The other wholesaler cover the shipping charge and accept return since the order has been arrived with defective pair of sunglasses. Cutomer has no reason to take the loss of shipping charge, it's not customer's fault.

Service
Value
Shipping
Returns
Quality
Thumbnail of user germanl2
German L. – OlympicEyewear Rep

Dear Sean:

We apologize for this terrible experience you had with us. You're correct, that is in no way the customer service you should expect from us or any other company. Please be assured that proper measures were taken to ensure it will not happen again.

Once again, we apologize for any inconvenience. Please call us at 888-303-9393 and give us a chance to fix it, if possible.

Regards,
Olympiceyewear

Sean Has Earned 11 Votes

Sean H.'s review of OlympicEyewear earned 11 Very Helpful votes

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