Sean F.

Requested an archived score report in October 2020 after months of telephone calls while their archives were closed due to COVID. In addition to the $31 fee, requested a rush which was extra. CSR completely screwed up the personal information transposing numbers in my birthdate, getting my graduation date and test date incorrect. When the score was UNABLE to be found in their archives due to their mistake, they refused to refund the costs. In addition, they launched an investigation/escalation which they informed would take 5-10 business days. However, they did not correct the information. After 10 business days, I asked for them to again correct it. College Board said then that I needed to be patient and it would be resolved soon. Over a month later, it is still not resolved. CSR routinely disconnect me when I call back and give them the case number. They claim their "systems" are down or they cannot work on the issue due to Thanksgiving holiday or claim they have a large volume of calls so a supervisor is unavailable.