Sean B.

I wanted an artsy case for my new iPhone 13 Pro, outside of the standard Otter Box types. Browsed their selection which was good. Options for a lightweight or heavyweight case. Picked a heavy weight case, applied a promo code, $22CAD all said and done, 1-2 weeks for international orders. Fine! Realize after a few days they charged me in USD. Not the biggest deal, but that had steered me away from other sites prior to Society6. After the first week, the package tracking is updating often and I expect it to be arriving soon. The next week it went quiet. At the 2 week mark I reached out to customer service just to know when to expect the package. Replied in 24 hours as advertised with a respectful and professional message, however, saying international orders take 7-15 business days. Should arrive by then. Dang. Another plot twist. Getting worried so I'm reading more people's reviews at this point and find out some customers had to pay additional duty and customs upon delivery. Around $20CAD. C'mon. Reached out to customer service again asking about this and they confirmed it might be the case. Feeling a little taken advantage of now. More time goes by with no tracking updates and it's been about 4 weeks. At this point, I've been fairly stressed out carrying my new iphone around naked this whole time, checking the tracker daily. It ended up arriving on day 30, with no additional fees required. Phew! Likely just for larger products they sell. As for the case, I'm very happy with it. It's great quality and it looks lovely. I just wish there was more transparency.