Seadunes h.

Ordered a product that we waited weeks for, and never received. After multiple phone calls to attempt to locate my purchase (which never arrived), I told them I would be cancelling my payment through AMEX, and did so. No disputed from customer service when I told them this.

I purchased the product again through the site and the item came quickly this time. Fast forward several weeks later and I have been harassed by REI for cancelling my purchase, and told by so doing, they can ban me from future purchases... Because they can't find the product either, that they supposedly shipped to me! Welcome to my problem REI- (they could have cared less until it meant no restitution for a lost item!)
I have been a member for at least 10 years and have never been treated this way. Who wouldn't cancel their payment for a product that never arrived, that REI couldn't locate on their end... And that was weeks overdue?
Disappointing, to say the least, but glad their are plenty of other outdoor retailers to spend my dollars with!