scott t.

Tried to explain terrible service at Econolodge in Sandy UT. Simply said we cant issue a refund. I left hotel with two days paid for and wasn't asking for a refund.
Here is convo:
Hi, my name is Victoria and I'll be assisting you today.
Hi, Lori. I am sorry to hear that.
Are you referring to your reservation on 31-Jul-2017?
Leaving econolodge. There is two days left on reservation but we checking out Nick yu didnt let up on us and threatened to cancel several times. Today we told him to cancel the next two days and he said he cant cancel
Yes have left the hotel and told him
I am sorry to hear that. Don't worry, let me check the possible options for you.
I'm sorry to hear your stay was not what you had hoped it would be. I will call the hotel to let them know of this issue.
Night clerk and overnight clerk were very nice, and nick yu was absolutely awful
I understand. Please give me a few minutes while I call the hotel. I'll let you know once I have an update to your issue.
Thank you for patiently waiting.
I spoke to Alonya, the hotel front desk.
He kept imposing wierd rules. Said my two young grankids could not visit, I seldom complain and stay at many hotels. But I will be going on every hotel rating site I can find to complain about this with details. I dont even care about a refund. I just want you to be aware. Where can i rate my stay on your site?
She advised me that you have a pet with you and they are charging a cleaning pet fee as per the policy of the hotel.
Not the issue
I am sorry, but I asked about having this cancelled. They advised me that you can check out; however, you won't be getting any refund back.
Dont care about a refund. Where do i rate this hotel stay on your site/
I apologize, but we send a post stay survey to all of our hotel customers after the check out date. This survey allows you to rate the hotel on several different criteria, and also provides you with a section to include comments about your stay. We love when customers complete the surveys as we use them as part of our hotel review process.
Great I look forward to it. I am also contacting the corporate office about this guy. He has no business dealing with the public