Scott T.

Issues
Backup so slow that number of files increases, 10 days ago I had 12,000 files to backup, now it is 17,000 and this is without adding files, just normal photo editing, using Lightroom.

Tech support blame your computer or bandwidth, no help advice on what may help speed the backup. Despite him seeing that I have 18M upload speed we spent 45 mins arguing about whether it was working or not and final comment was that I should just wait for it to complete. Couldn't seem to grasp that if the number of files just increased, that was never going to happen.

Backup Process. Follow on issue with slow backup is that backups work in alphabetical order, according to tech support. So if you backup C: User\Appdata and the backup is so slow that Appdata is changing, as you work. These updated files will be added to the backup ahead of any files further down the list, so photos\music\videos will NEVER be backed up. They could have been sitting there for days\weeks and will not be backed up.

Continuous backup doesnt work. In STATUS it will tell you that all your files are safe and its been idle for 45 mins, but look in Settings and it will say x thousand files pending backup. So its lying about the files being safe and despite having thousands of files to backup, is doing nothing.

Backup Now in settings there is a button saying Backup Now. Press that and you think it will immediately get to work on all the waiting files. No, minutes after doing this it is still on Idle, or it won't start at all.

I downloaded a trial of iDrive after 5 days of this issue, in the next 5 days it backed up 600Gb of data over the same internet connection, from the same computer. According to Carbonite though its an issue at my end...

Tried to check my backup files on Carbonite website - got a message saying they were not available and I should try later. Does not inspire confidence in the Always Available Anywhere slogan.

I removed thousands of files from Carbonite backup list to get the number down and it is now backing up at a reasonable speed.