Purchased 1 of ea sombra 8 oz warm and cool cream and the special they had on the 2 ea warm and cool gel 4oz tubes. The packaging was poorly done, all just stuffed in a Fedex envelope. There was no packing slip inside and was missing 2 ea of the 4oz tubes of the "warm" gel... I called them the next day and they immediately shipped out the rest of my order. It came with a invoice of my entire order. The customer service was very satisfactory. Am happy with my purchase.