Scott S.

I called at 8:30 AM for a same day delivery in a major city - Washington DC. At 5:30 PM I received an e mail informing me the flowers would not be able to be delivered as promised, and the e mail gave me options for redelivery but not for cancellation. Sat on hold for 20 minutes waiting for a human being to manually cancel my order. This is the 21st century. Should not be that hard. They tried to talk me into delivery the next day, at which point I said if your word was useless the first time, why should I assume it would be any different the second time. They have a lot to learn about the meaning of promises made to clients, and the impact of not being reliable. Too many other options. Never again. Buyer beware.