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Bought a 3 64-1/2" W x 1 yd Medium-Weight Primed Cotton Canvas. When I got them it was one roll that I had to try and cut it which I didn't not want to do. I paid extra for 3 of the smaller canvas's so they would be uniform in size. When I called they said it was in the fine print somewhere that if you buy more than one it will come in one roll that you need to cut. I showed them the item and it's says nothing about that. They refused to acknowledge this and refused to make it right or make it clear on the product page so this does not happen to others. Very bad customer service and I will not be buying supplies from them anymore. 4
Tip for consumers:
Make sure you call and confirm all the details they don't display on the product page.
Products used:
Blick Medium-Weight Primed Cotton Canvas Rolls - 64.5" x per yard, Acrylic Primed
Scott L.'s review of Blick Art Materials earned 5 Very Helpful votes
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We are so sorry for the frustration you experienced on your last order. We don’t want you to be disappointed though, and I see our Customer Care team has already offered to send a prepaid shipping label to cover the return shipping if you would prefer to send the canvas back for a full refund rather than cut it yourself, and we will also send you an additional coupon for $10 off of your next order.
We did also want to let you know that we haven't refused to make it clear on the product page, because the information already exists as part of the main product description, and is not in fine print nor hidden anywhere. There certainly would be no advantage to us to not make descriptions and details as clear and accessible as possible, and we frequently do update, correct details or add additional information to our product pages based on customer feedback.
All of our canvas pages that have this shipping note are set up the same way. Our product pages are set up so that when there are multiple items sold on the same page, the main product page is the primary source of information for all items listed on that page. SKU detail pages are reached by clicking on the individual item numbers listed under the main description and typically only have additional information that pertains only to that item SKU, if there is any, such as sets contents, model or color number or other pertinent specs.
The image you have shared is the SKU detail page for the specific canvas that you ordered, showing the red arrows with the words "Back to...", directing back to the main product page.
Here is the complete description from the main product page for the canvas that you had ordered.
- Double blade-coated with acrylic primer, Blick’s medium weight (7 oz) 100% cotton duck canvas is ideal for painting with oils, acrylics, or alkyds. Its primed weight is 12 oz. Order the canvas by the yard or by the roll.
- Shipping Notes for Canvas Sold by the Yard — All primed canvas will come on a roll.
- Ordering Canvas Sold by the Yard - Please note that the longest continuous length will be based on inventory availability and may come in multiple pieces. If you would like to place an order with specific cutting instructions, please call or email us at 1-800-828-4548 or orders@$#*! blick.com.
We do appreciate your business and hope you will give us another try!