Scott K.

Unhappy with AirBNB. Recently made a reservation using AirBNB Gift Cards and my credit card for the remaining balance of the charges. The reservation was processed incorrectly and the entire charge was posted to my credit card. Have been working with 4 different AirBNB customer service representatives for three weeks now trying to get this resolved. Now they say that it has been too long since I made the reservation for them to correct the problem. Are you kidding me. They say that at least I still have a credit (gift cards) on my account that I can use for a future stay. My future stay will certainly be the last time I ever do business with AirBNB. Feeling angry.