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Ordered a tonneau that I needed for a trip. It arrived in two boxes. The tonneau itself was not damage but the rails that mount it to the bed were and it was missing hardware. I started a claim with them and got nothing but lies and changing stories. I was told they would make an exception and ship one out and put an pickup request with UPS. First they said they were going to ship out just the rails. Then the story changed to they needed to pick up both boxes and ship out two new ones even though one wasn't damaged.
BEWARE: You are not dealing with Americans or speaking with anyone in the United States when you call or email them. I will not be doing business with them any longer and I am going to post a youtube video with audio of all calls, emails, and chats so everyone can see how bad there service is. I asked multiple times to speak to someone in the United States and was told that this wasn't possible.
Save yourself the trouble an take your business elsewhere.
Scott G.'s review of CARiD earned 2 Very Helpful votes
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Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam....
Dear Scott, please accept our apologies for the damaged rails and missing hardware! We really want to make things right for you and fix the issue.
Please, email me at jena.ra@carid.com with your order number, so I could locate it in the system and facilitate the replacement.
I would also like to offer you additional compensation for the inconvenience caused.
I look forward to your answer.
Sincerely,
Consumer Relations Team at CARID.com