Scott C.

My impression of Mark R and Watches-Swiss.com is 100% positive. He appears to the kind of guy that will bend over backwards to satisfy his customers. Ask him for a particular model and he will likely try to move mountains to find one. Sometimes that requires tremendous, painstaking effort from him and excruciating patience for the customer, but you can be confident that Mark will fulfill his end of the bargain (if at all possible) and complete the transaction ASAP.

His powers are limited. He doesn't build watches; he builds relationships. That means first with suppliers to ensure access to products, and then second with his customers to satisfy their wants and needs.
Some of his prices are unbeatable, others are not; but I'll betcha in many cases, if not most, he will negotiate a mutually agreeable price when the customer is reasonable, willing, and able to be flexible, and has done their due diligence before pulling the trigger on a purchase.

One's outlook when critiquing a merchant or product (or any human exchange) is largely dependent on the quality of their character, their work ethic, and the depth of their understanding of commerce: regardless of the product or service rendered. Some folks are reasonable, others ain't. I believe that Mark is an honest, honorable, and conscientious businessman. The following is a message that I sent him after a recent purchase.

Marc,
My Zodiac Super Sea Wolf GMT ref. # ZO9405 arrived as predicted. She's a beaut. Ordered it on Black Friday 26 Nov. 2021 and received it via UPS second business day, Wed. 1 Dec. 2021.
• The price was unbeatable.
• Our 29 Nov. Online Chat was congenial.
• Doing business with you was a pleasure.
• I could not be more pleased.
• You won a new fan.
Going Forward:
• I will suggest you first to kith and kin.
• I will consult with you first
Sincere Best Wishes to you and yours!